Performance improvement
Advance your organizational performance
We help turn your bold ambitions into your day-to-day reality. Our performance improvement consulting services bring proven tools, skills, and experience to move your entire organization toward your definition of success, while building your internal capacity to measure and sustain exceptional organizational performance.
What we do
Boost organizational effectiveness and performance
Our established tools and skilled performance improvement consultants help your organization adapt to change without missing a beat. We partner with you to execute your goals and ensure the right people and structures are in place to achieve them. Then, we build in exceptional change management to equip your people to accelerate and sustain your positive outcomes.
Our organizational performance improvement solutions:
Business Process Improvement
We help you identify, assess, and improve processes that increase efficiency, enhance quality, and optimize performance across your organization.
Program & Project Management
Our proven approaches help you deliver on your goals by prioritizing, implementing, and managing programs and projects of all sizes and levels of complexity.
Technology Enablement
We help you maximize the value of technology by looking beyond the technology capabilities your organization needs, to the people, processes, and cultural shifts needed to bring it to life.
Program Evaluation
Our systematic and rigorous approach to evaluating evidence-based programs drives outcomes. We bring deep understanding and proven, data-driven strategies to achieve your goals.
Change Management
We help you seize transformation as an opportunity to innovate and differentiate. We partner to build change management solutions that guide your people and your organization past reluctance to powerful results.
Organizational Culture
Culture and performance are inseparable. We partner with you to hone your organizational culture to keep employees engaged, achieve your strategic priorities, and bring your core values to life.
How strong is your performance measurement program?
Find out how your organization is performing.
Performance Improvement Insights
Our latest performance improvement research & thinking
Keep your finger on the pulse of performance improvement trends impacting your industry with actionable insights and best practices based on our proprietary research.
Article
Agile Project Management: 6 strategies for success
Succeed at Agile Project Management; learn 6 strategies that help organizations stay flexible and collaborative, and incorporate customer feedback throughout the project lifecycle.
Article
How to build resilience in your organization: A framework for business resiliency
Learn how to build resilience with our Business Resilience Framework.
Article
How to boost technology adoption
To improve technology adoption, maximize your technology investment, and improve ROI, take a human centered approach to technology change.
Living lab
Process automation drives efficiency and cost savings
Recently, we refreshed our thinking around our technology investments. By automating in-house processes, we found we could reclaim time, increase capacity, save money, and make data-driven decisions faster. Here’s our recipe for process automation success.
Article
How operational efficiency can make layoffs a last resort
In the face of economic uncertainty, companies should prioritize efficiency over short-term savings. The result? A stable workforce, boosted productivity, and the ability to attract and retain talent. Learn how with these 5 strategies.
Trending topic
Business resilience
Uncertainty brings opportunity, if you look in the right places. Explore the latest research and insights on how organizations can build business resilience in the face of uncertainty.
Infographic
Navigating OMB’s new organizational health guidance
Our quick-read guide helps federal agencies navigate OMB's latest memo to update Work Environment plans, improve organizational health and performance, and create a culture of continuous improvement.
Article
How to prepare your business for a recession
Be proactive in preparing your business for a recession with these 5 keys for creating efficiencies and investing in new value.
Report
Recession readiness: The case for looking beyond cost cutting
Being recession ready is a critical priority for leaders. Learn how a balanced approach that incorporates cost cutting and strategic investments keeps employees confident and turns uncertainty into new value and organizational opportunity.
Performance Improvement case studies
How performance improvement consulting is delivering unbelievable results
From organizational alignment to program evaluation, our years of creative experience has helped clients across industries reach their potential.
Federal government: Impact Statement
Optimizing inspection process unlocks 30% capacity gains for public health client
We helped one federal agency optimize their inspection process, unlocking 30% capacity gains.
Financial services: Impact Statement
Financial institution realizes customer digital experience rewards from improved UX research
Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position.
Nonprofit: Impact Statement
AI-enabled data gathering across 65 countries unlocks compelling improvement possibilities
Learn how an AI-enhanced approach helped a global nonprofit development organization build an internal operating model every bit as advanced as its external one for the most impact across both its headquarters and field offices.
Healthcare and life sciences: Impact Statement
A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience
By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy.
Healthcare and life sciences: Narrative
Supporting adoption of a CRM implementation through best fit change management
A large healthcare organization implemented Salesforce, a huge advance for them—as long as employees were motivated to use it properly. We worked closely with management to roll out the release in stages and build up their capabilities.
Healthcare and life sciences: Narrative
Enhancing care delivery and operations through program management
In the face of increasing priorities and culture change, we helped one large healthcare organization roll out system-wide transformation of care delivery and perioperative supply chain operations.
Nonprofit: Narrative
Reimagining process, technology, and culture
A national museum’s legacy federal processes were limiting overall development as its program operations and presence grew. We applied private-sector best practices to increase flexibility and streamline operations.
Federal government: Narrative
Transforming processes and elevating morale
When one federal agency needed to rethink its processes and organizational structure, we used a sprint cycle to assess, document, and transform its environment for higher efficiency—and morale.
Federal government: Narrative
Program management services help streamline financial management policy formation
Policy creation at one federal agency was a long process with no central oversight. So we created a policy council to increase accountability and shorten the pipeline for financial policy approval and implementation.
