Case studies
Unconventional consulting leads to unbelievable results
At Eagle Hill, we do more than sell solutions. We solve business problems. We work side by side with clients to truly understand their unique needs and tailor our approach—in the public and private sectors alike.
Case studies
See how we are providing impact for our clients. From boosting employee retention to planning market entry, our years of creative and strategic experience have helped clients across industries reach their potential.
Technology, media, and entertainment
Managing technology change: Aligning organizational structure and new digital technology for success
A media organization overcame technology change management challenges by realigning processes, restructuring teams, and achieving significant operational improvements.
Nonprofit
Global nonprofit future proofs its ability to protect the planet
Discover how a leading environmental nonprofit achieved organizational transformation and success through an innovative operating model overhaul.
State and local government
Designing a new organizational structure to accommodate rapid growth
We partnered with a large public transit authority to design a new organizational structure that ensured scalability while aligning to it’s multi-billion dollar growth strategy.
Financial services
Maximizing ROI with agile transformation
We employed agile transformational change at scale to help an affordable housing sector company realize a better return on investment with technology and deliver value to its customers more rapidly.
Financial services
Digital transformation uses agile change management to improve CX and EX
We implemented an enterprise-wide digital transformation for a financial services organization to the Salesforce Lightning platform by using agile change management to create better customer and employee experiences.
Financial services
Accelerating organizational change—to the tune of a 20-point Net Promoter Score improvement
The procurement office of a large financial services organization remade its internal and external images and improved service delivery as part of an organizational transformation that focused on improving its culture.
Technology, media, and entertainment
Conducting a technology assessment to inform strategic planning for public media
Eagle Hill helped the Corporation for Public Broadcasting nearly double the target response rate for a comprehensive technology survey of its many member stations. The key reason? Watch our animated client story to find out.
Healthcare and life sciences
A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience
By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy.
Nonprofit
Building a strong relationship for sustainable growth
The Alice Ferguson Foundation needed to create a long-term strategic plan to grow alongside their mission. Our team worked closely with AFF to incorporate a goal-focused plan as well as a new organizational mindset targeted at success.
Federal government
Working together to drive sustainable change at the forefront of federal purchasing
We partnered with the GSA FAS to help them transition to a category management approach to federal procurement as a way to improve customer service—leading to the fastest and most thorough reorganization in their history.
Federal government
Delivering a customer-focused organizational design
When a federal management services division needed clarity on their new mission and identity, we helped set goals, streamline processes, and design new structural models for service delivery and growth.
Healthcare and life sciences
Enhancing care delivery and operations through program management
In the face of increasing priorities and culture change, we helped one large healthcare organization roll out system-wide transformation of care delivery and perioperative supply chain operations.
Federal government
Empowering employees to strengthen service, culture, and core values
When the number one grant-making organization in the government faced sustainability concerns, we brought employees at all levels together for collaborative solutions to increase engagement, strengthen culture, and improve retention.
Nonprofit
Reimagining process, technology, and culture
A national museum’s legacy federal processes were limiting overall development as its program operations and presence grew. We applied private-sector best practices to increase flexibility and streamline operations.
Financial services
Fueling strategic growth through organizational design
When a large valuation firm wanted to drive growth across all its global service lines while still reflecting its regional business cultures, we helped transform organizational design to support a new strategic vision for its operating model.
Federal government
Reassessing organizational structure to best serve customers and employees
In just 7 weeks, we helped an HR office solve for their existing staff continuity gaps—and plan for additional process improvements in the future.
Federal government
Using data visualization and strategic planning to improve organizational performance
In the face of budgetary pressures, we aided the U.S. Customs and Border Protection’s Office of Administration in restructuring their framework with a 3-year plan to better prepare for maturing programming.
Technology, media, and entertainment
Designing a digital rights management system
Digital rights management has posed a major challenge for media enterprises. We helped one organization find a fluid, cost-effective solution that could reduce complexity—and eventually pay for itself.
Technology, media, and entertainment
Conducting market entry strategy + execution
We worked with an engineering and construction firm to assess its readiness and plan their entry into the fiber-optic market, a major area for growth and development, tackling key strategic questions with a targeted approach.
Federal government
Achieving workplace transformation with change management best practices
Moving to a consolidated downtown office was a huge undertaking for this federal agency. We applied change management best practices to successfully steer the change and improve employee readiness for their “workforce of the future.”
Federal government
Facilitating a successful workforce transition and realignment through change management expertise
When organizational responsibilities shifted between agencies, we helped smooth the transition and plan for a successful merging of resources.
Federal government
Addressing human capital strategy and workforce requirements
We helped one agency create their first-ever 5 year strategic plan to find new ways to attract, retain, and develop a motivated workforce—creating a winning, repeatable process for workforce planning.
Technology, media, and entertainment
Navigating the shift to digital through organizational realignment
When organizational responsibilities shifted between agencies, we provided our change management expertise to smooth the transition and plan for a successful merging of resources.
Federal government
Building a next-generation workforce
A federal agency came to us with a vision for becoming a Best Place to Work with a flexible, innovative workforce. We helped define 5 goals, 20 initiatives, and a detailed operational plan, all reflecting its culture and people.
