Insights
Insights from our work
Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.
Insights
Our latest research & thinking
We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.
Blog
Embracing change to thrive in 2025
By Melissa Jezior
Eagle Hill's research finds many workers aren't utilizing AI that can be a game changer to drive innovation and efficiency.
Article
How to improve operational efficiency at government agencies: 5 strategies
Learn how to improve operational efficiency at your agency by streamlining operations, reducing costs, and maintaining quality amidst budget constraints.
Report
Government parents are not OK
New research reveals that government employees with children are more likely to experience burnout compared to their peers. Explore key strategies agencies can implement to better support parents, reduce burnout, and create a more balanced work environment.
Infographic
Federal recruitment and hiring: Fishing for talent
Federal recruitment and hiring is complex and lengthy, but with limited time and teams already at capacity, how can mission leaders gain some control and tackle inefficiencies to improve the hiring process? Read our infographic to find out.
Infographic
Understanding government employee burnout
Eagle Hill’s survey of government employees provides agencies with deeper understanding of government employee burnout causes and remedies.
Blog
2024 Olympics offers lessons in achieving gender parity
By Lindsay Henson
Explore how the 2024 Paris Olympics achieved historic gender parity and learn pragmatic strategies for fostering gender diversity in your organization.
Infographic
Employees weigh in on workplace flexibility: 2024
Eagle Hill Consulting surveyed the U.S. workforce on the topic of workplace flexibility to provide insights as organizations shape their workplace strategies and remote work policies. See what we found.
Infographic
Government employees share benefits and burdens of returning to office
Eagle Hill surveyed government employees to learn how workplace flexibility impacts productivity and retention. Our research reveals key insights for agency leaders to consider as they update their work environment plans per OPM telework mandates.
Article
Employee retention: 4 tips to stay ahead in a period of low turnover
With employee retention at a high point, the time is now for companies to build from within. Learn how to get ahead in a period of reduced turnover.
Report
Why Gen Z is a retention outlier—and what to do about it
Gen Z workers require tailored employee retention strategies to keep them engaged on their own terms. Learn why and explore five key priorities that influence Gen Z retention.
Article
Five Gen Z employee retention strategies
Gen Z workers require tailored employee retention strategies to keep them engaged on their own terms. Learn why and explore five key priorities that influence Gen Z retention.
Infographic
The state of worker burnout: 2024
Eagle Hill’s survey of U.S. employees surfaces insights into the drivers, organizational impacts, and remedies for alleviating worker burnout.
Infographic
Business resilience: It’s every leader’s responsibility
Business resilience is vital amid tech, economic, and geopolitical disruptions. Learn how leaders can champion it consistently for superior performance and growth.
Webinar
Webinar | Eagle Hill Consulting Employee Retention Index: Q1 2024
Join us for a discussion about the latest results of the Employee Retention Index from Q1 2024 and get recommendations based on how the key indicators are tracking.
Article
AI in recruitment: 3 key challenges solved
Utilizing AI solutions in recruitment can help organizations find diverse talent, improve candidate engagement and experience, and implement skills-based evaluations.
Report
New research reveals falling employee confidence threatens business resiliency
The latest Employee Retention Index shows that employee confidence, a key indicator of business resiliency, has fallen for two quarters in a row. Learn how leaders can boost confidence—and in turn, build business resilience.
Article
How to embrace neurodiversity in the workplace
Neurodivergent employees can add tremendous value to the workplace, with skills and talents. Learn 7 strategies to embrace neurodiversity and empower neurodivergent employees to reach their full potential.
Report
Neurodiversity in the workplace
Our 2024 neurodiversity in the workplace report finds that neurodiversity awareness as well as the hiring and managing of neurodivergent employees needs major improvement.
Report
Neurodiversity in government
Learn what our research uncovered about neurodiversity awareness and accommodations in government, and why performance management and career advancement practices need to be improved to ensure neurodivergent employees can reach their full potential.
Blog
For Women’s History Month, let’s honor the trailblazers with action
By Melissa Jezior
For Women's History Month, we're celebrating the trailblazing women who came before us by taking actions to honor their legacies. Here's some actions we're taking at Eagle Hill, and ideas that might work to further progress at your organization, too.
Blog
From crisis to control: A deep dive into employee retention amidst worker shortages
By Melissa Jezior
Anticipating retention and attrition trends is a key competitive asset for orginazations. Whether you're looking to hire, retrain, or reduce headcounts, learn how to leverage insights from Eagle Hill's new Employee Retention Index.
Report
Companies are scaling back on DEI despite high value among workers
Research finds that over half of the workforce says DEI is a key factor when considering a future employer. For younger workers, that jumps to 77%. Now is the time to continue DEI progress, not plateau or cutback. Learn how.
Video
Employee Retention Index video
See how the Employee Retention Index's key indicators are tracking, and learn where employers can most readily act to position themselves ahead of workforce changes.
Report
The state of organizational culture 2024: Hybrid work’s unexpected impact
Our 2024 organizational culture report finds hybrid work is having a positive impact on organizational culture. Read the report to learn why and get 4 recommendations on how to improve your organization's culture as you navigate hybrid work.
Blog
Telework clashes, burnout, and strikes. Employees still aren’t OK.
By Melissa Jezior
Discover why employee retention and workplace flexibility are top business priorities for 2024 and what you can do to retain your top talent in the New Year.
Infographic
The state of hybrid work in the financial services industry
Research on hybrid work in the financial services industry finds that employees want more flexibility and will consider a new job if it is reduced. Learn more about how reducing workplace flexibility impacts financial services employees.
Article
Positioning government leaders as culture champions
Government leaders need training, tools, and data to prioritize and build a strong workplace culture. Learn what agencies can do to position government leaders as culture champions who employees will be more likely to trust and follow.
Report
Leadership, trust, and workplace culture in government
Our new research reveals workplace culture in government holds extraordinary influence over an agency’s ability to meet its mission. Learn who government employees say is responsible for driving workplace culture and what they can do to improve it.
Blog
Millennials hold the key to changing government workplace culture for the better
By Gwynneth Chandler
Millennial managers, our future government leaders, are poised to change government workplace culture for the better. Learn why they understand how workplace culture impacts performance, customer service, and an agency's ability to meet its mission.
Blog
When it comes to AI adoption, go slow to go fast
By Joseph Macaluso
For efficient and effective AI adoption that ensures future resilience, companies must leverage an incremental, design thinking approach that ensures each implementation is built on a contextualized foundation.
Article
Agile Project Management: 6 strategies for success
Succeed at Agile Project Management; learn 6 strategies that help organizations stay flexible and collaborative, and incorporate customer feedback throughout the project lifecycle.
Article
4 ways to build business resilience through great customer experience
Learn 4 strategies to build business resilience by prioritizing customer centricity and great customer experiences.
Blog
To return or not return to work? That is the wrong question.
By Andrew Edelson
Where teams are managed matters less than how teams are managed. We share how utilizing effective performance management can drive productivity, collaboration, customer service, and culture, regardless of where teams are working.
Article
How to build resilience in your organization: A framework for business resiliency
Learn how to build resilience with our Business Resilience Framework.
Blog
AI, everywhere, all at once: Leading with empathy through AI disruption
By Joseph Macaluso
AI adoption can be scary for employees. Find out how leading with empathy and investing in existing staff can go a long way to easing those fears, improving adoption of new tools, and helping the whole organization thrive.
Article
6 strategies to improve employee performance—no matter where they work
We share strategies for managers to improve employee performance in any work environment.
Article
How to boost technology adoption
To improve technology adoption, maximize your technology investment, and improve ROI, take a human centered approach to technology change.
Living Lab
Process automation drives efficiency and cost savings
Recently, we refreshed our thinking around our technology investments. By automating in-house processes, we found we could reclaim time, increase capacity, save money, and make data-driven decisions faster. Here’s our recipe for process automation success.
Article
Toxic work environments: How to stop your toxic culture problems at their source(s)
We share recommendations to fix a toxic work environment and create a thriving workplace where employee morale and productivity flourish.
Blog
Striking the right balance: Flexible work arrangements in government
By Lindsay Henson
It's clear government workers value both in-person and remote work. Learn how agency leaders can leverage flexible work arrangements to retain top talent and improve performance.
Blog
Can employers put the hybrid work genie back in the bottle?
By Melissa Jezior
Hybrid work is nuanced and companies need to balance the need for high performance while also retaining top talent in a drum-tight labor market. The key to success? Flexibility.
Article
How operational efficiency can make layoffs a last resort
In the face of economic uncertainty, companies should prioritize efficiency over short-term savings. The result? A stable workforce, boosted productivity, and the ability to attract and retain talent. Learn how with these 5 strategies.
Trending topic
Business resilience
Uncertainty brings opportunity, if you look in the right places. Explore the latest research and insights on how organizations can build business resilience in the face of uncertainty.
Report
From Baby Boomers to Gen Z: Adapting government employee connection strategies for today’s workforce
Our research finds a large generational difference in how government employee connection impacts job satisfaction, retention, and performance.
Infographic
Navigating OMB’s new organizational health guidance
Our quick-read guide helps federal agencies navigate OMB's latest memo to update Work Environment plans, improve organizational health and performance, and create a culture of continuous improvement.
Article
5 strategies to build workforce resilience
With people being your organization’s best asset, emerging stronger from economic uncertainty hinges on investing in them. See how.
Article
How to prepare your business for a recession
Be proactive in preparing your business for a recession with these 5 keys for creating efficiencies and investing in new value.
Report
Recession readiness: The case for looking beyond cost cutting
Being recession ready is a critical priority for leaders. Learn how a balanced approach that incorporates cost cutting and strategic investments keeps employees confident and turns uncertainty into new value and organizational opportunity.
Article
The 4 pieces you need to improve workforce planning
Successful workforce planning requires leaders to think holistically about their organizations. Learn how to improve workforce planning efforts by incorporating 4 key considerations: strategy, people, process, and data.
Article
5 steps to improve employee connection and boost organizational performance
Big business benefits can result from improving employee connection, from higher retention to better job performance. Start with these 5 steps to begin improving employee connection at your organization today.
Report
Fostering employee connection beyond relationships delivers big business results
Our research reveals that meaningful employee connection—which goes beyond sharing organizational values, holding happy hours, and other team building events—helps improve job satisfaction and boosts organizational performance.
Article
The 3 keys to effective business process reengineering
Drawing on our experience collaborating with large and complex organizations to transform and improve their business processes, we’ve found that these three fundamentals are key to effective business process reengineering.
Blog
Women are back on the job, but chronic obstacles remain
By Melissa Jezior
As women return to work, new research found that women workers still face chronic workplace challenges, from burnout to lack of opportunity. How can organizations help their female employees overcome these hurdles?
Article
Activate your strategic plan in 5 steps
Learn 5 ways to activate your strategic plan, grounded in creating a culture of adoption that includes all employees.
Blog
How to talk about burnout: Three tips for constructive conversations with your team
By Melissa Jezior
With employee burnout levels remaining steady, it's important employees and employers know how to have constructive conversations about burnout with their team. We share three tips on how to get a dialogue started around burnout to drive change.
Blog
How to preserve employee experience amid layoffs
By Carrie Miceli
Learn how to preserve your employee experience amid layoffs, including eight actionable ways business leaders can support their teams.
Report
Want to boost agency performance? Prioritize government employee recognition programs in your incentive awards efforts.
Government employee recognition programs and incentive awards efforts can help boost agency performance and improve employee experience. Learn easy and affordable ways to help make recognizing a job well done part of your agency's culture.
Blog
Connected culture: 2023’s priority for business leaders
By Melissa Jezior
Building a connected culture is a critical business priority for 2023, and a key component of our 2023 business outlook.
Infographic
Government employees ask for more recognition
Recognition is a fundamental part of the employee experience, and is a driver of performance and engagement. Learn how to build a culture of recognition that can transform the employee experience in easy and affordable ways.
Infographic
How to improve employee recognition
Learn how to improve employee recognition to transform the employee experience – and learn how to quickly implement programs that are both cost effective and get results.
Blog
The most wonderful time of the year can also be the most stressful. Here’s how your workplace can meet the challenge.
By Carrie Miceli
Workers are on the move during the Great Resignation—but 54% say they have better job opportunities at their current organization. Find out how your internal mobility programs can improve retention and give your organization a competitive edge.
Report
Want to transform employee performance? Recognize a job well done.
Recognition is a fundamental part of the employee experience, and is a driver of performance and engagement. Learn how to build a culture of recognition that can transform the employee experience in easy and affordable ways.
Blog
Getting tired of fighting attrition? Try rethinking internal mobility
By Jonathan Gove
Workers are on the move during the Great Resignation—but 54% say they have better job opportunities at their current organization. Find out how your internal mobility programs can improve retention and give your organization a competitive edge.
Blog
Quiet quitting isn’t new. It’s just larger and louder. 5 ways to embrace your “steady stayers”
By Melissa Jezior
Quiet quitters aren't actually quitting, the catchy term should be renamed as "steady stayers" who get the job done and value work-life balance. Learn five ways to embrace these essential performers, improving retention and job satisfaction.
Blog
Building up from burnout: How government agencies can creatively adapt amid the Great Resignation
By Andrew Edelson
Burnout is fueling the Great Resignation—and with 56% of government workers feeling burnout, agencies must act now to understand what’s causing it in the public sector, and how they can address it, before it leads to more vacancies.
Infographic
Government telework and flexible work arrangements are resulting in improved performance
See how government telework and flexible work arrangements are improving performance for government teams.
Report
A performance culture to serve all government employees
Learn how a performance culture for government employees drives success for employees, teams, and government agencies.
Blog
It’s about time: Agencies’ underutilized data may hold the key to reducing burnout
By Andrew Edelson
Learn how to reduce burnout at work, and make smarter workforce planning decisions, through utilizing data that's often overlooked.
Report
Improving internal mobility programs: How to win the talent war through internal recruitment
Research from Eagle Hill reveals employees believe they have better job opportunities inside their current organizations. But this potential is untapped. Learn practices for improving internal mobility programs and help employees learn, grow—and stay.
Report
Performance culture in a hybrid world
Improving performance in hybrid and virtual work means creating a performance culture of transparency, communication, and feedback.
Blog
How life sciences companies can reduce employee burnout and turnover
By Jonathan Gove
Life science companies can reduce worker burnout and turnover through fully examining their employee experience.
Living Lab
Unconventional Onboarding
As Eagle Hill grows, a strong onboarding process becomes even more important for every new employee. That’s why we reinvented onboarding to help new hires build strong connections from the get-go and feel supported over their entire first year.
Blog
Strengthen your onboarding to keep new hires
By Stephanie Mount
As the Great Resignation continues, organizations need to strengthen their onboarding to retain sought-after new hires. Discover three ways you can improve the onboarding experience and set your new hires up for success.
Report
Running on empty: Why burnout at work is surging among government employees—and what to do about it
Burnout at work is surging for government employees. We share three reasons why and four ways to help employers turn down the heat.
Report
From the Great Resignation to great retention: The case for perfecting hybrid onboarding
In the Great Resignation, great retention is more important than ever—yet only 12% of workers thought their employer onboarded well. Our survey of new hires uncovers how to improve virtual and hybrid onboarding to meet employees’ needs.
Report
The healthcare employee experience through the pandemic: A guide to understanding where healthcare workers are now, and how to get to exceptional employee experiences
Our healthcare employee experience report uncovers trends healthcare organizations need to address now to facilitate exceptional employee experiences.
Report
Improve the employee experience: Guide to creating exceptional employee experiences
Our new research has revealed how employee experience drives customer experience. By understanding the trends influencing the employee experience today, discover ways to facilitate an exceptional employee experience.
Infographic
Workers say diversity in healthcare is a priority, but more action is needed in the workplace
Healthcare employees say diversity in healthcare is important, but requires more action, per Eagle Hill Consulting research.
Report
For financial services companies, taking action on employee experience will elevate their customer experience too
Financial services organizations looking to be industry leaders in customer experience must pay closer attention to their employee experience.
Report
Hybrid work models should consider employee burnout
As companies shift to hybrid work, how can they help employees navigate another change—and address work burnout and reentry anxiety? Our new research shows how to alleviate work exhaustion while helping teams feel connected and engaged.
Report
Employees don’t think workplace diversity and inclusion initiatives go far enough to improve the employee experience
Our research finds workplace diversity and inclusion initiatives don't go far enough to improve the employee experience.
Blog
4 steps to improve the federal workforce employee experience
By Andrew Edelson
Learn four steps leaders can take within their agencies to strengthen the federal workforce employee experience, which ultimately will lead to better customer service outcomes.
Report
A new prescription for healthcare provider organizations to improve patient experiences: Prioritize the healthcare worker experience
Throughout the relentless COVID-19 pandemic, healthcare provider organizations have continued to hyper-focus on patients, but nour research shows that excellent patient experiences and satisfactions start and endure with strong healthcare worker experiences.
Report
Exceptional customer experience in government stems from empowered federal employees
Our customer experience excellence in government research shows federal employees best serve customers when agencies prioritize and invest in the employee experience.
Report
The employee turnover tsunami is here
Earlier this year, we predicted that many industries could anticipate a tsunami of employee turnover when the pandemic eases. That time is now. New strategies are needed to ride the turnover wave.
Living Lab
Define your customer experience strategy
A few years ago, we realized that we had never codified “the Eagle Hill way.” This is how we defined and documented what sets our customer experience apart, and formalized adoption of that gold standard across our consulting firm.
Trending topic
Improve employee experiences
New research from Eagle Hill Consulting uncovers how employees feel about their work experiences, and which factors most impact employee productivity, employee success and customer satisfaction.
Report
Are customer experience problems coming in through the employee entrance?
Our research finds that the relationship between the employee experience and customer service may be the most important, yet overlooked, piece in the customer experience puzzle.
Report
Could healthcare employees’ dissatisfaction with workplace technology undermine the virtual health boom?
Our research finds that while technology has the potential to make healthcare employees’ jobs easier and more efficient, a significant percentage do not feel that potential is being realized.
Trending topic
The future of work
Preparing your workplace for the future of work requires new approaches to aligning your workforce, work environment, and operations.
Trending topic
Battling employee burnout
Our ongoing research into employee burnout provides organizations with insights into the drivers, organization impacts, and remedies for employee burnout across industries.
Report
Financial services: The inextricable link between technology change and the employee experience
Our research finds that a key and often missed component to the success of financial services technology change is fostering a positive employee experience.
Living Lab
Accelerating new ways of working for virtual teams
When COVID-19 hit, we had to greatly accelerate our transition to Microsoft Teams. Read how we employed a change management approach that included mindful technology adoption to create collaborative workspaces for our virtual teams.
Report
Uncovering ROI: The hidden link between technology change and employee experience
Employee experience is a fundamental component to improve new technology change ROI, and ultimately, business ROI.
Report
The employee turnover tsunami is coming
An employee turnover tsunami is expected once the pandemic ends, where new workforce planning strategies are needed to support revised business models.
Blog
Government transitions are a lot like jazz: Best when you improvise together
By Melissa Jezior
To lead their workforce through a successful government transition plan, new federal leaders should emphasize everyone improvising together.
Blog
The missing link in technology: Employee engagement
By Melissa Jezior
We know that technology advancements can be a game changer in terms of strengthening an organization’s capabilities, improving the customer experience, or leapfrogging the competition. So it makes sense that corporate leaders are investing heavily in new technologies such as automation.
Report
The missing ingredient in successful technology implementations in nonprofit organizations: People
When only 23 percent of the US workforce believes technology has had a positive impact on their organizations, how can nonprofits make sure tech investments are actually helping their people drive toward their mission? Start with these actions.
Report
The missing ingredient in successful technology implementations: People
Executives are turning to technology to enhance customer propositions and competitiveness. But when companies fail to engage employees in adopting and optimizing the use of the new technology, they’re coming up short on ROI.
Report
The missing ingredient in successful technology implementations in Greater Seattle: People
When only 29 percent of Seattle workers say their company invests in the right technology to support them, it’s clear the real benefits of technology are not being felt by employees. So how can organizations close the gap between investment and impact?
Report
The missing ingredient in successful technology implementations in Greater Boston: People
Few workers in Greater Boston say their companies’ technology investments are improving how they perform on the job. The problem isn’t the solutions themselves: it’s that employees find training and support are in short supply.
Infographic
Planning the future workforce today
Crystal balls won’t show you. Thinking won’t make it so. It takes strategic workforce planning to align your workforce to deliver on your business strategy. Our strategy-led, data-powered process can help—both now and in the future.
Video
Planning the future workforce today
Workforce planning aligns the workforce with the needs and priorities of the business to meet organizational objectives. Watch our video to learn more about how workforce planning helps organizations adapt for the future.
Video
Brace for impact!
The Eagle Hill world is getting bigger, and the impact Eagle Hillers are making continues to grow. Watch our video to learn more about how we’re making an impact with our clients, in our community, and inside Eagle Hill too!
Living Lab
Performance acceleration in action
When we were spending too much time and effort in the year-end assessment process, we started thinking about how to make the performance management process a real instrument of performance acceleration. Here’s what we learned from our experience.
Video
Eagle Hill new hire buddy program
The New Hire Buddy program is part of our onboarding for new hires: a friendly face to help welcome new hires and set them up for success. Watch our video to learn more about what new hires at Eagle Hill can expect when they join the family.
Blog
Why federal leaders need to be champions of consistency
By Melissa Jezior
As we take our first tentative steps into a new work reality, federal agencies still must fulfill their missions as the workforce navigates change and uncertainty. Read more about how federal leaders can champion consistency in the workforce.
Video
Feel like change is coming your way?
Living in a culture and an environment where change is constant, where change is ongoing, means lots of curveballs coming your organization’s way. At Eagle Hill, our top management consultants can help.
Infographic
When work happens remotely, what needs to happen with change?
With more people working remotely, organizations need new ways to manage organizational change—because bringing employees along through change when they work apart is not the same as when they’re together in the office.
Living Lab
Staying the course during a crisis
During times of crisis, long-term employee engagement can become a great challenge. These 5 steps kept our employees connected and engaged as we weathered a crisis.
Report
The missing factor sabotaging technology change in healthcare: Employee input
Healthcare organizations are doubling down on technology amid COVID-19. But when less than 2 in 10 healthcare workers are asked for their input on what technology they need, how can organizations be sure they're implementing the right solutions?
Video
10 unconventional reasons to work at Eagle Hill
Eagle Hill has been named a top place to work by the Washington Post and other publications. So we asked our consultants: what are some unconventional reasons to work at our unconventional consultancy?
Video
What animal would Eagle Hill be?
If our top management consulting firm were an animal, what animal would it be? Watch our video to hear what our consultants think. Their answers may surprise you (have you ever heard of an axolotl?).
Video
What 3 words describe Eagle Hill?
Learn now Eagle Hill is unconventional and how we drive results for our clients. We challenged our consultants to describe our top management consulting firm—in just 3 words.
Video
Unconventional impact, unconventional consulting
What is unconventional consulting, and how does it drive better outcomes for our management consulting clients? We asked a few Eagle Hillers to explain our approach and what sets it apart.
Report
You can’t have one without the other: Resilient work cultures and resilient workforces go hand in hand
Even in the best of times, the federal workforce negotiates immense pressure to achieve their mission. Learn more about how federal managers can start building a culture of resilience, even amid uncertainty and disruption.
Webinar
Corporate culture webinar: How are leaders investing in culture to achieve business success?
Your corporate culture ultimately drives your business results. How are leaders prioritizing their own company culture and what actions are they taking? Watch our webinar to learn how to invest in culture to achieve business success.
Report
The state of organizational culture in federal government: Mismatched priorities, unmet expectations
According to a new survey by Eagle Hill Consulting, only about half of federal employees say that their organization’s policies align with its core values. Our research explores where, why, and how this misalignment plays out in federal workplaces.
Report
Corporate culture and the C-suite agenda
Innovation, focus, and change must reside in the hearts and minds of your entire workforce and play out in their daily decisions. A new C-suite survey by Eagle Hill shows what organizations can do to make improving culture a top priority.
Report
Reinventing change management in federal
A new Eagle Hill Consulting survey shows that according to federal employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.
Video
106.7 The Fan radio clip
Are you a top management consultant in the D.C. area? Consider joining one of the Washington Post’s top places to work. Listen to a radio clip presented by Eagle Hill on Washington, D.C.'s 106.7 The Fan.
Report
Project management in highly technical environments: Seeing the forest through the trees
Projects in highly technical environments are often made up of individuals who have specialized skills and competencies, but this group may find their projects derailing. Explore three ways to keep projects on track in highly technical environments.
Video
How unconventional consulting delivers innovation for Eagle Hill Consulting clients
President and CEO Melissa Jezior chats over coffee about how Eagle Hill's unconventional approach to management consulting leads to innovation—and cool concepts—for our clients.
Video
Bringing unconventional consulting to Seattle
President and CEO Melissa Jezior chats over coffee with Seattle Lead Jordan Henry about why Seattle is the perfect place for Eagle Hill to bring its unconventional approach to management consulting.
Video
What is unconventional consulting?
At Eagle Hill, we talk a lot about our unconventional approach to management consulting. But what does unconventional consulting mean to Eagle Hill—and how does it deliver value for our clients?
Video
Why is working with Eagle Hill different?
You might have worked with other consultancies before, but we bet you haven't worked with a management consulting firm like Eagle Hill before. President and CEO Melissa Jezior shares why.
Video
What does family mean at Eagle Hill?
Because we are a family-run business, it’s only natural that family is one of our core values at Eagle Hill. Find out from President and CEO Melissa Jezior what family means to our team of top management consultants.
Blog
Lean early and hard into corporate culture for M&A success
Another day, another deal in the health and life sciences industries. Healthcare mergers and acquisitions have been a major headline in recent years, occurring at a record pace and changing the face of the industry.
Living Lab
Core values
Core values are the soul of our consulting firm (and big reason why we’ve been recognized as a best place to work). Read how we defined our core values—and the behaviors that best express them—for no matter how big we grow.
Video
Women supporting women
At Eagle Hill Consulting, we're woman owned, woman led, and committed to helping women win. Two-thirds of our consultants are women, and same with our senior leadership. Heck, our CEO is a woman.
Report
Reinventing change management
A new Eagle Hill Consulting survey shows that according to employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.
Blog
Lessons from the Theranos toxic culture
By Melissa Jezior
Theranos is back in the news. Not for any major developments on the shocking collapse of the Silicon Valley blood testing company led by Elizabeth Holmes but because of a new documentary and podcast that shed light on a disturbing company culture.
Report
Managing your mobile workforce when teleworkers return
The best telework programs don’t just help employees work from home; they also offer the right environments when they’re back in the office. See how to lower costs and reduce footprints with higher productivity and employee satisfaction.
Video
Building a strong relationship for sustainable growth
The Alice Ferguson Foundation’s mission is to connect people in the greater D.C. area to the natural world. Find out how we helped them create a long-term strategic plan to grow alongside their mission.
Blog
5 ways to make a healthcare company culture better and why it matters
Talent—finding it, attracting it, acquiring it, and retaining it—is commonly cited as a top concern by healthcare executives. As unemployment continues to fall, the competition for universally relevant skills (e.g., data analytics) is stiff.
Report
The business case for culture: How organizational culture impacts business performance
Organizational culture can be nebulous and difficult to measure. Our Workplace Culture Survey provides executives with a concrete culture framework that distills into five critical elements designed to make workplace culture more tangible.
Report
Guerilla retention tactics for keeping federal workers
If your agency is worried about a mass exodus of talent, stop. There are concrete ways to remind the federal workforce about what’s truly unique and positive about their jobs. Start with these four guerilla retention tactics.
Report
Guerilla retention tactics for keeping tech talent
In today's tight labor market, retaining top tech talent is hard. And it's about to get a lot harder with Amazon HQ2 coming to town. Take action now with these four guerilla tactics for keeping your people.
Report
Five guerilla recruiting tactics for hiring top tech talent
Looking to recruit the best of the best tech talent? It can be hard when your competition is the world’s most admired tech companies. Follow these five guerilla tactics to stand out and get the people you need.
Report
Across generations. Change is change. People are people.
Workforces are more multigenerational than ever before—so you might be surprised to learn that most employees share the same views on change management, regardless of their age group. What change management qualities cross generational divides?
Living Lab
Recruiting
Recruiting is a lot like dating: it’s all about finding the perfect match for your company—and the stakes are high. Find out how we eliminated the guesswork to hire top talent that checks all the boxes for our consulting firm.
Blog
Getting ahead of the integrity implosion
By Melissa Jezior
Without integrity, an organization is missing the cornerstone of how employees make decisions, act, and react in ordinary and extraordinary circumstances. And when a company’s integrity is in question, the negative impacts can be devastating.
Report
Four hidden levers media organizations can use to get ahead of disruptions
Core values are key to addressing disruption—but media and entertainment organizations are much less likely than others to identify “integrity or morals” as a core value. What can companies do to reinforce their core values?
Report
Strategic planning: Escape the year one trap
The first year in a new executive role is a whirlwind. When can you take time out to “be strategic”? Through changing her mindset in three critical areas, Eagle Hill President and CEO Melissa Jezior found a way that works for her.
Article
How to kill bad ideas, but cultivate an ideas culture
Our research indicates that over a third of U.S. workers say they are likely to leave their company in the next year. That number jumps to almost half when workers say their employer does not effectively channel the creativity of its workforce.
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The corporate integrity implosion: Managing in the era of exposure
New research by Eagle Hill Consulting reveals that the majority of working Americans believe that integrity is on the decline in corporate America—and most say that integrity has gotten worse in corporations during the past 5 years.
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The corporate integrity implosion: Boston
The majority of Boston employees believe that integrity is on the decline in corporate America, and nearly half say that they have witnessed unethical behavior at work. So why have so few reported it?
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The corporate integrity implosion: Seattle
The majority of Seattle employees believe that integrity is on the decline in corporate America, and nearly half say that they have witnessed unethical behavior at work. So why have so few reported it?
Living Lab
Performance management
Performance is dynamic… but oftentimes, its measurement is not. HR needs to institute more agile, user-centered approaches that let employees drive performance management. Here’s how we did that at our consulting firm.
Webinar
Webinar | Healthy culture webcast part 3: Implementation
Establishing core values is only part of a leader's work: you must also demonstrate them to your employees. Part 3 of our Healthy Culture Webcast dives into how to weave core values into everything you do as a leader.
Webinar
Webinar | Healthy culture webcast part 2: Development
How can you put strategies for strengthening your organization's core values into practice? Watch Part 2 of our Healthy Culture Webcast to continue making core values the foundation of your organization.
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The importance of core values in company culture
Your core values should be the heart and soul of your organization. Making them that way needs to be intentional, and it needs to be done on a daily basis. Here's why.
Webinar
Webinar | Healthy culture webcast part 1: Accountability
In part 1 of our Healthy Culture Webcast, we explain how to hold employees accountable to core values—a key step to getting to a place where your employees embody your core values.
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Building an engaged workforce
We help clients streamline their workforce from start to finish. By modernizing processes and practices across the employee lifecycle, we work with you to bring out the best in employees and enable them to more effectively deliver results.
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From outreach to onboarding, bring your best to your prospects
What’s the secret to catching top talent? It’s about much more than salary. It’s about personalizing every step of the process that brings new hires through your door and into the fold. Our infographic shows you how.
Webinar
Webinar series | Tuning into C-suite challenges
In partnership with the Society of Motion Picture and Television Engineers (SMPTE), these webcasts confront pressing issues, including corporate culture and core values, managing change, and measuring and managing performance.
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When change is in the air, what needs to happen on the ground?
Our infographic takes you through four phases of change management: people, process, strategy, and technology. At each phase, see the route and destination for your people on their change management journey.
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Quality vs. convenience: Straddle the chasm in TV viewer preferences
New research by Eagle Hill Consulting affirmed some expected demographic trends and uncovered a surprising one. The result is a pressing question for every TV executive: Where do you invest when you’re serving multiple segments with diverse tastes?
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Improving customer service in federal government
Government agencies have been striving to match expectations shaped by citizens' best customer experiences elsewhere for more than a decade. Yet they aren't succeeding. Start here to begin improving customer service at your federal agency.
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Improving customer service in federal government: Key insights
Our research indicates that government customer experience improvements may rely less on technology upgrades than on culture improvements—namely, a workforce that is invested and engaged, supported, and rewarded by leadership.
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Improving customer service in federal government: Measurement
Less than half of federal employees say their agency measures customer service effectiveness, exposing a critical gap. Here’s how to engage your employees and ignite your agency’s customer service efforts.
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Improving customer service in federal government: Governance and leadership
Eagle Hill’s survey results suggest that most federal employees aren’t sure who’s in charge of improving customer service within their agencies. Is it time to centralize and strengthen customer service leadership?
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Improving customer service in federal government: Culture or budget
Your culture or your budget: Which makes a bigger impact on improving customer service? Discover why focusing on areas like enhancing morale and empowering staff might be more worthwhile than striving for better systems or more money.
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OMB Circular A-11 Section 280
OMB Circular A-11 Section 280 gives guidance on how federal agencies should manage customer experience (CX) improvement programs, covering five core functions. We break it all down in a simple visual summary.
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The three essentials for change management
How can you make change work? Eagle Hill Consulting President and CEO Melissa Jezior talks over coffee with Seattle Lead Jordan Henry about the three essentials change management efforts need to succeed.
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Melissa Jezior talks about the Seattle war on talent
You can win the Seattle war on talent. President and CEO Melissa Jezior talks to FM News 101 KXL about how Seattle employers can recruit top talent amid fierce competition.
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Collaboration and change management: The perfect blend
A people-centered approach is baked into everything we do. President and CEO Melissa Jezior chats over coffee with Seattle Lead Jordan Henry about how that makes us different from other management consulting firms.
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Brewing an unconventional culture
Why is our culture so important to everyone at our top management consultancy? Seattle Lead Jordan Henry and President and CEO Melissa Jezior grab coffee and chat about how a great culture means great work for our clients.
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The wallet. The weekend. The workplace: How employers can win top technology talent in Seattle
A new survey finds that Seattle employees rank financial security as the number one factor for maintaining a positive work-life balance, twice as important as any other factor.
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Performance measurement: What’s your blue line?
It happens all the time. Leaders tell me that they want to improve the design of their performance measurement programs to ensure that strategic, financial, organizational, customer, and workforce goals are being met. So I tell them the story of the blue line.
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Program Management Improvement Accountability Act at-a-glance
In December 2016, the Program Management Improvement Accountability Act (PMIAA) was signed into law. Here's our 3-minute guide to what that means for federal agencies and what agencies should be doing now.
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Building an ideas culture in federal government
Our new survey shows employees’ ideas are not being tapped. In fact, 72% of federal employees say that their agency rarely or never seeks their ideas for improvements, and 71% say that government is less open to new ideas than the private sector.
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When it comes to corporate core values, Seattle soars
A new survey from Eagle Hill Consulting shows that 20% more Seattle employees know their corporate core values than the American average. An overwhelming majority say that those core values drive their decisions and behavior at work.
Webinar
Webinar | Ping-pong tables and flex schedules: The surprising preferences of D.C. millennials
Do you know what workers really want from future employers? Watch our webinar for insights and strategies (that may surprise you) about the preferences of millennial workers in Washington, D.C.
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President and CEO Melissa Jezior on what makes us so unconventional
Hear from President and CEO Melissa Jezior about what makes Eagle Hill's approach with our management consulting clients unconventional.
Webinar
Webinar | Highlights: Insights and strategies from our millennials webinar
Do you know what millennial workers really want—and how to reach them? Get surprising insights and strategies on how to recruit and engage with millennial workers in the highlights from our webinar.
Webinar
Webinar | Are low performers destroying your culture, driving away your best employees?
Could low performers really be part of the reason why your best performers are leaving? In this webinar, President and CEO Melissa Jezior reviews our latest research on corporate culture and responds to questions about how to keep your top talent.
Webinar
Webinar | The annual performance review: Old school or timeless tool?
How do employees feel about companies ditching annual reviews? Or how could the performance review be more valuable for employees? This webinar reviews the latest research from Eagle Hill Consulting.
Webinar
Webinar | Feedback on feedback
In this webinar, we talk feedback: what the value of feedback is to an organization and its work culture, whether employees value and are receiving feedback, and the best way to deliver feedback.
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Showing appreciation on Employee Appreciation Day
This Employee Appreciation Day, try a new approach to make the day more meaningful for your people. Watch our video for three quick ideas to show your appreciation to your employees.
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Eagle Hill Consulting CEO Melissa Jezior: Fearless leader, unconventional thinker
Eagle Hill Consulting Co-founder Jack Kelley talks about what makes our President and CEO Melissa Jezior such an effective—and unconventional—leader for our top management consulting firm.
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Can we grow without growing pains?
Eagle Hill Consulting is growing—and growing, and growing. See what Co-founder Jack Kelley thinks this means for our management consulting firm and where we’re headed.
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Associate Esha Quinlan on our team-oriented experience
Eagle Hill Consulting Associate Esha Quinlan shares how Eagle Hill's team-oriented environment translates to an unconventional, people-focused approach to working with our management consulting clients.
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How unconventional consulting is making a difference
Collaboration. Access. Support. Results. Watch this video to find out how being an unconventional consulting company makes a difference for our clients, and our consultants.
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Melissa Jezior on Seattle culture and core values on FM News 101 KXL
CEO Melissa Jezior talked with KXL Business Briefing Radio about what the results from an Eagle Hill study on core values mean for Seattle businesses. Listen to her interview here.
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Top three trends in human capital: Direct. Personal. Fast.
The constant advance of digital technologies and smart data makes direct, personalized, and fast customer experiences an expectation. It is time for leaders to take the same approach to their workforces.
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The state of corporate core values in America
To instill strong core values in employees, companies have to go beyond a printout during onboarding. It’s more a matter of making sure employees understand how they’re expected to deliver on those values—and starting the dialogue now.
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Stress-testing corporate core values in America
A new survey from Eagle Hill Consulting shows nearly half of Americans don’t know their employer’s core values. That said, an overwhelming majority of people who know their employer’s core values say they drive their decisions and behavior.
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Are low performers destroying your culture and driving away your best employees? Here’s what you can do.
Every workplace deals with low performers, but did you know they may be driving away your best employees? The good news is that there are concrete steps you can take to keep your best people—and avoid paying the cost of attrition.
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The annual performance review: Old-school or timeless tool?
As business leaders second-guess their companies’ performance management programs, we surveyed more than 1,600 employees to get their thoughts on the review process and its ripple effects in the workplace. See what we found out.
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Feedback on feedback: Five ways to create a constructive feedback culture
Feedback is important to professional development. We’ve identified five ways your organization can help support a constructive—and more productive—environment.
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The importance of work-life balance
Employers in Washington, D.C. must continuously evaluate and improve their culture and benefits in order to attract and retain top talent. One increasingly important set of tools has been programs that promote a better work-life balance for employees.
