Insights
Insights from our work
Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.
Insights
Our latest research & thinking
We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.
Report
New research reveals falling employee confidence threatens business resiliency
The latest Employee Retention Index shows that employee confidence, a key indicator of business resiliency, has fallen for two quarters in a row. Learn how leaders can boost confidence—and in turn, build business resilience.
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4 ways to build business resilience through great customer experience
Learn 4 strategies to build business resilience by prioritizing customer centricity and great customer experiences.
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How to build resilience in your organization: A framework for business resiliency
Learn how to build resilience with our Business Resilience Framework.
Trending topic
Business resilience
Uncertainty brings opportunity, if you look in the right places. Explore the latest research and insights on how organizations can build business resilience in the face of uncertainty.
Article
How to prepare your business for a recession
Be proactive in preparing your business for a recession with these 5 keys for creating efficiencies and investing in new value.
Report
Recession readiness: The case for looking beyond cost cutting
Being recession ready is a critical priority for leaders. Learn how a balanced approach that incorporates cost cutting and strategic investments keeps employees confident and turns uncertainty into new value and organizational opportunity.
Article
Activate your strategic plan in 5 steps
Learn 5 ways to activate your strategic plan, grounded in creating a culture of adoption that includes all employees.
Report
Exceptional customer experience in government stems from empowered federal employees
Our customer experience excellence in government research shows federal employees best serve customers when agencies prioritize and invest in the employee experience.
Report
Strategic planning: Escape the year one trap
The first year in a new executive role is a whirlwind. When can you take time out to “be strategic”? Through changing her mindset in three critical areas, Eagle Hill President and CEO Melissa Jezior found a way that works for her.
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Quality vs. convenience: Straddle the chasm in TV viewer preferences
New research by Eagle Hill Consulting affirmed some expected demographic trends and uncovered a surprising one. The result is a pressing question for every TV executive: Where do you invest when you’re serving multiple segments with diverse tastes?
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Improving customer service in federal government
Government agencies have been striving to match expectations shaped by citizens' best customer experiences elsewhere for more than a decade. Yet they aren't succeeding. Start here to begin improving customer service at your federal agency.
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Improving customer service in federal government: Key insights
Our research indicates that government customer experience improvements may rely less on technology upgrades than on culture improvements—namely, a workforce that is invested and engaged, supported, and rewarded by leadership.
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Improving customer service in federal government: Measurement
Less than half of federal employees say their agency measures customer service effectiveness, exposing a critical gap. Here’s how to engage your employees and ignite your agency’s customer service efforts.
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Improving customer service in federal government: Governance and leadership
Eagle Hill’s survey results suggest that most federal employees aren’t sure who’s in charge of improving customer service within their agencies. Is it time to centralize and strengthen customer service leadership?
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Improving customer service in federal government: Culture or budget
Your culture or your budget: Which makes a bigger impact on improving customer service? Discover why focusing on areas like enhancing morale and empowering staff might be more worthwhile than striving for better systems or more money.
