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Insights

Insights from our work

Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.

Insights

Our latest research & thinking

We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.

Article

Toxic work environments: How to stop your toxic culture problems at their source(s)

We share recommendations to fix a toxic work environment and create a thriving workplace where employee morale and productivity flourish.

Blog

Strengthen your onboarding to keep new hires

By Stephanie Mount

As the Great Resignation continues, organizations need to strengthen their onboarding to retain sought-after new hires. Discover three ways you can improve the onboarding experience and set your new hires up for success.

Report

Running on empty: Why burnout at work is surging among government employees—and what to do about it

Burnout at work is surging for government employees. We share three reasons why and four ways to help employers turn down the heat.

Report

The employee turnover tsunami is here

Earlier this year, we predicted that many industries could anticipate a tsunami of employee turnover when the pandemic eases. That time is now. New strategies are needed to ride the turnover wave.

Report

Are customer experience problems coming in through the employee entrance?

Our research finds that the relationship between the employee experience and customer service may be the most important, yet overlooked, piece in the customer experience puzzle.