Insights
Insights from our work
Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.
Insights
Our latest research & thinking
We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.
Article
Data management: The foundation of effective performance measurement
Successful performance measurement hinges on effective data management. Learn how right, reliable, and repeatable data can help you achieve meaningful performance improvements.
Report
The surprising obstacle to improving organizational performance
Employees want to drive performance but see leadership as the obstacle, shifting this perception can unlock new opportunities for efficiency.
Article
Four steps to adopt technology in the workplace
Adopting technology in the workplace requires a human-centered approach to maximize ROI and increase adoption. Learn how to get the most out of your technology investment with these four steps.
Article
Is data governance undermining your business optimization efforts?
Strong data governance structures information for accessibility and action—driving smarter decisions and greater efficiency. Discover five data governance fundamentals to boost your business optimization efforts.
Article
Speed business optimization by focusing on these top 10 areas of unintentional waste
Business optimization is key to thriving in today’s environment, improving quality, productivity, and speed to market while managing time, talent, and costs.
Article
Why you need program evaluation
As leaders drive large-scale change that impacts their entire organization, a clear grasp of their programs' efficiency is crucial for making data-driven decisions.
Report
Are employee ideas the hidden key to operational efficiency?
Businesses focus on driving top-down efficiency initiatives, but our research shows they are overlooking a key to success: employee ideas.
Article
Top ten waste hotspots: Quicks wins to enhance operational efficiency in government
Jumpstart operational efficiency improvements by assessing agency performance in these common areas of waste.
Article
Operational efficiency metrics: The secret to doing more with less in government
Learn how operational efficiency metrics and easily overlooked data can help agencies boost capacity and improve productivity.
Article
How to improve operational efficiency at government agencies: 5 strategies
Learn how to improve operational efficiency at your agency by streamlining operations, reducing costs, and maintaining quality amidst budget constraints.
Article
Agile Project Management: 6 strategies for success
Succeed at Agile Project Management; learn 6 strategies that help organizations stay flexible and collaborative, and incorporate customer feedback throughout the project lifecycle.
Article
How to build resilience in your organization: A framework for business resiliency
Learn how to build resilience with our Business Resilience Framework.
Living Lab
Process automation drives efficiency and cost savings
Recently, we refreshed our thinking around our technology investments. By automating in-house processes, we found we could reclaim time, increase capacity, save money, and make data-driven decisions faster. Here’s our recipe for process automation success.
Article
How operational efficiency can make layoffs a last resort
In the face of economic uncertainty, companies should prioritize efficiency over short-term savings. The result? A stable workforce, boosted productivity, and the ability to attract and retain talent. Learn how with these 5 strategies.
Trending topic
Business resilience
Uncertainty brings opportunity, if you look in the right places. Explore the latest research and insights on how organizations can build business resilience in the face of uncertainty.
Infographic
Navigating OMB’s new organizational health guidance
Our quick-read guide helps federal agencies navigate OMB's latest memo to update Work Environment plans, improve organizational health and performance, and create a culture of continuous improvement.
Article
How to prepare your business for a recession
Be proactive in preparing your business for a recession with these 5 keys for creating efficiencies and investing in new value.
Report
Recession readiness: The case for looking beyond cost cutting
Being recession ready is a critical priority for leaders. Learn how a balanced approach that incorporates cost cutting and strategic investments keeps employees confident and turns uncertainty into new value and organizational opportunity.
Article
The 3 keys to effective business process reengineering
Drawing on our experience collaborating with large and complex organizations to transform and improve their business processes, we’ve found that these three fundamentals are key to effective business process reengineering.
Infographic
Government telework and flexible work arrangements are resulting in improved performance
See how government telework and flexible work arrangements are improving performance for government teams.
Report
Performance measurement: What’s your blue line?
It happens all the time. Leaders tell me that they want to improve the design of their performance measurement programs to ensure that strategic, financial, organizational, customer, and workforce goals are being met. So I tell them the story of the blue line.
Infographic
Program Management Improvement Accountability Act at-a-glance
In December 2016, the Program Management Improvement Accountability Act (PMIAA) was signed into law. Here's our 3-minute guide to what that means for federal agencies and what agencies should be doing now.
