Insights
Insights from our work
Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.
Insights
Our latest research & thinking
We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.
Article
How to improve operational efficiency at government agencies: 5 strategies
Learn how to improve operational efficiency at your agency by streamlining operations, reducing costs, and maintaining quality amidst budget constraints.
Article
Agile Project Management: 6 strategies for success
Succeed at Agile Project Management; learn 6 strategies that help organizations stay flexible and collaborative, and incorporate customer feedback throughout the project lifecycle.
Article
How to build resilience in your organization: A framework for business resiliency
Learn how to build resilience with our Business Resilience Framework.
Article
How to boost technology adoption
To improve technology adoption, maximize your technology investment, and improve ROI, take a human centered approach to technology change.
Living Lab
Process automation drives efficiency and cost savings
Recently, we refreshed our thinking around our technology investments. By automating in-house processes, we found we could reclaim time, increase capacity, save money, and make data-driven decisions faster. Here’s our recipe for process automation success.
Article
How operational efficiency can make layoffs a last resort
In the face of economic uncertainty, companies should prioritize efficiency over short-term savings. The result? A stable workforce, boosted productivity, and the ability to attract and retain talent. Learn how with these 5 strategies.
Trending topic
Business resilience
Uncertainty brings opportunity, if you look in the right places. Explore the latest research and insights on how organizations can build business resilience in the face of uncertainty.
Infographic
Navigating OMB’s new organizational health guidance
Our quick-read guide helps federal agencies navigate OMB's latest memo to update Work Environment plans, improve organizational health and performance, and create a culture of continuous improvement.
Article
How to prepare your business for a recession
Be proactive in preparing your business for a recession with these 5 keys for creating efficiencies and investing in new value.
Report
Recession readiness: The case for looking beyond cost cutting
Being recession ready is a critical priority for leaders. Learn how a balanced approach that incorporates cost cutting and strategic investments keeps employees confident and turns uncertainty into new value and organizational opportunity.
Article
The 3 keys to effective business process reengineering
Drawing on our experience collaborating with large and complex organizations to transform and improve their business processes, we’ve found that these three fundamentals are key to effective business process reengineering.
Infographic
Government telework and flexible work arrangements are resulting in improved performance
See how government telework and flexible work arrangements are improving performance for government teams.
Report
OMB Circular A-11 Section 280
OMB Circular A-11 Section 280 gives guidance on how federal agencies should manage customer experience (CX) improvement programs, covering five core functions. We break it all down in a simple visual summary.
Report
Performance measurement: What’s your blue line?
It happens all the time. Leaders tell me that they want to improve the design of their performance measurement programs to ensure that strategic, financial, organizational, customer, and workforce goals are being met. So I tell them the story of the blue line.
Infographic
Program Management Improvement Accountability Act at-a-glance
In December 2016, the Program Management Improvement Accountability Act (PMIAA) was signed into law. Here's our 3-minute guide to what that means for federal agencies and what agencies should be doing now.
