Insights
Insights from our work
Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.
Insights
Our latest research & thinking
We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.
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Government parents are not OK
New research reveals that government employees with children are more likely to experience burnout compared to their peers. Explore key strategies agencies can implement to better support parents, reduce burnout, and create a more balanced work environment.
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Understanding government employee burnout
Eagle Hill’s survey of government employees provides agencies with deeper understanding of government employee burnout causes and remedies.
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Government employees share benefits and burdens of returning to office
Eagle Hill surveyed government employees to learn how workplace flexibility impacts productivity and retention. Our research reveals key insights for agency leaders to consider as they update their work environment plans per OPM telework mandates.
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Neurodiversity in government
Learn what our research uncovered about neurodiversity awareness and accommodations in government, and why performance management and career advancement practices need to be improved to ensure neurodivergent employees can reach their full potential.
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Striking the right balance: Flexible work arrangements in government
By Lindsay Henson
It's clear government workers value both in-person and remote work. Learn how agency leaders can leverage flexible work arrangements to retain top talent and improve performance.
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From Baby Boomers to Gen Z: Adapting government employee connection strategies for today’s workforce
Our research finds a large generational difference in how government employee connection impacts job satisfaction, retention, and performance.
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Navigating OMB’s new organizational health guidance
Our quick-read guide helps federal agencies navigate OMB's latest memo to update Work Environment plans, improve organizational health and performance, and create a culture of continuous improvement.
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Want to boost agency performance? Prioritize government employee recognition programs in your incentive awards efforts.
Government employee recognition programs and incentive awards efforts can help boost agency performance and improve employee experience. Learn easy and affordable ways to help make recognizing a job well done part of your agency's culture.
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Government employees ask for more recognition
Recognition is a fundamental part of the employee experience, and is a driver of performance and engagement. Learn how to build a culture of recognition that can transform the employee experience in easy and affordable ways.
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Building up from burnout: How government agencies can creatively adapt amid the Great Resignation
By Andrew Edelson
Burnout is fueling the Great Resignation—and with 56% of government workers feeling burnout, agencies must act now to understand what’s causing it in the public sector, and how they can address it, before it leads to more vacancies.
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Government telework and flexible work arrangements are resulting in improved performance
See how government telework and flexible work arrangements are improving performance for government teams.
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A performance culture to serve all government employees
Learn how a performance culture for government employees drives success for employees, teams, and government agencies.
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It’s about time: Agencies’ underutilized data may hold the key to reducing burnout
By Andrew Edelson
Learn how to reduce burnout at work, and make smarter workforce planning decisions, through utilizing data that's often overlooked.
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Running on empty: Why burnout at work is surging among government employees—and what to do about it
Burnout at work is surging for government employees. We share three reasons why and four ways to help employers turn down the heat.
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Exceptional customer experience in government stems from empowered federal employees
Our customer experience excellence in government research shows federal employees best serve customers when agencies prioritize and invest in the employee experience.
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Government transitions are a lot like jazz: Best when you improvise together
By Melissa Jezior
To lead their workforce through a successful government transition plan, new federal leaders should emphasize everyone improvising together.
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Planning the future workforce today
Crystal balls won’t show you. Thinking won’t make it so. It takes strategic workforce planning to align your workforce to deliver on your business strategy. Our strategy-led, data-powered process can help—both now and in the future.
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You can’t have one without the other: Resilient work cultures and resilient workforces go hand in hand
Even in the best of times, the federal workforce negotiates immense pressure to achieve their mission. Learn more about how federal managers can start building a culture of resilience, even amid uncertainty and disruption.
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The state of organizational culture in federal government: Mismatched priorities, unmet expectations
According to a new survey by Eagle Hill Consulting, only about half of federal employees say that their organization’s policies align with its core values. Our research explores where, why, and how this misalignment plays out in federal workplaces.
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Reinventing change management in federal
A new Eagle Hill Consulting survey shows that according to federal employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.
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Managing your mobile workforce when teleworkers return
The best telework programs don’t just help employees work from home; they also offer the right environments when they’re back in the office. See how to lower costs and reduce footprints with higher productivity and employee satisfaction.
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The business case for culture: How organizational culture impacts business performance
Organizational culture can be nebulous and difficult to measure. Our Workplace Culture Survey provides executives with a concrete culture framework that distills into five critical elements designed to make workplace culture more tangible.
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Guerilla retention tactics for keeping federal workers
If your agency is worried about a mass exodus of talent, stop. There are concrete ways to remind the federal workforce about what’s truly unique and positive about their jobs. Start with these four guerilla retention tactics.
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Across generations. Change is change. People are people.
Workforces are more multigenerational than ever before—so you might be surprised to learn that most employees share the same views on change management, regardless of their age group. What change management qualities cross generational divides?
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Building an engaged workforce
We help clients streamline their workforce from start to finish. By modernizing processes and practices across the employee lifecycle, we work with you to bring out the best in employees and enable them to more effectively deliver results.
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From outreach to onboarding, bring your best to your prospects
What’s the secret to catching top talent? It’s about much more than salary. It’s about personalizing every step of the process that brings new hires through your door and into the fold. Our infographic shows you how.
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When change is in the air, what needs to happen on the ground?
Our infographic takes you through four phases of change management: people, process, strategy, and technology. At each phase, see the route and destination for your people on their change management journey.
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Improving customer service in federal government
Government agencies have been striving to match expectations shaped by citizens' best customer experiences elsewhere for more than a decade. Yet they aren't succeeding. Start here to begin improving customer service at your federal agency.
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Improving customer service in federal government: Measurement
Less than half of federal employees say their agency measures customer service effectiveness, exposing a critical gap. Here’s how to engage your employees and ignite your agency’s customer service efforts.
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Improving customer service in federal government: Governance and leadership
Eagle Hill’s survey results suggest that most federal employees aren’t sure who’s in charge of improving customer service within their agencies. Is it time to centralize and strengthen customer service leadership?
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Improving customer service in federal government: Culture or budget
Your culture or your budget: Which makes a bigger impact on improving customer service? Discover why focusing on areas like enhancing morale and empowering staff might be more worthwhile than striving for better systems or more money.
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OMB Circular A-11 Section 280
OMB Circular A-11 Section 280 gives guidance on how federal agencies should manage customer experience (CX) improvement programs, covering five core functions. We break it all down in a simple visual summary.
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The wallet. The weekend. The workplace: How employers can win top technology talent in Seattle
A new survey finds that Seattle employees rank financial security as the number one factor for maintaining a positive work-life balance, twice as important as any other factor.
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Program Management Improvement Accountability Act at-a-glance
In December 2016, the Program Management Improvement Accountability Act (PMIAA) was signed into law. Here's our 3-minute guide to what that means for federal agencies and what agencies should be doing now.
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Building an ideas culture in federal government
Our new survey shows employees’ ideas are not being tapped. In fact, 72% of federal employees say that their agency rarely or never seeks their ideas for improvements, and 71% say that government is less open to new ideas than the private sector.
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When it comes to corporate core values, Seattle soars
A new survey from Eagle Hill Consulting shows that 20% more Seattle employees know their corporate core values than the American average. An overwhelming majority say that those core values drive their decisions and behavior at work.
Webinar
Webinar | Highlights: Insights and strategies from our millennials webinar
Do you know what millennial workers really want—and how to reach them? Get surprising insights and strategies on how to recruit and engage with millennial workers in the highlights from our webinar.
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Top three trends in human capital: Direct. Personal. Fast.
The constant advance of digital technologies and smart data makes direct, personalized, and fast customer experiences an expectation. It is time for leaders to take the same approach to their workforces.
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The state of corporate core values in America
To instill strong core values in employees, companies have to go beyond a printout during onboarding. It’s more a matter of making sure employees understand how they’re expected to deliver on those values—and starting the dialogue now.
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Stress-testing corporate core values in America
A new survey from Eagle Hill Consulting shows nearly half of Americans don’t know their employer’s core values. That said, an overwhelming majority of people who know their employer’s core values say they drive their decisions and behavior.
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Are low performers destroying your culture and driving away your best employees? Here’s what you can do.
Every workplace deals with low performers, but did you know they may be driving away your best employees? The good news is that there are concrete steps you can take to keep your best people—and avoid paying the cost of attrition.
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The annual performance review: Old-school or timeless tool?
As business leaders second-guess their companies’ performance management programs, we surveyed more than 1,600 employees to get their thoughts on the review process and its ripple effects in the workplace. See what we found out.
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Feedback on feedback: Five ways to create a constructive feedback culture
Feedback is important to professional development. We’ve identified five ways your organization can help support a constructive—and more productive—environment.
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The importance of work-life balance
Employers in Washington, D.C. must continuously evaluate and improve their culture and benefits in order to attract and retain top talent. One increasingly important set of tools has been programs that promote a better work-life balance for employees.
