Trending topic
Improve employee experiences
New research from Eagle Hill Consulting uncovers how employees feel about their work experiences, and which factors most impact employee productivity, employee success and customer satisfaction.
Employee experience trends report
Customer experience report
Technology report
Employee Retention Index
Anticipate shifts in workforce retention
The Eagle Hill Consulting Employee Retention Index is the first of its kind market indicator providing early signals of turning points in U.S. workforce retention. By tracking proven drivers of retention, the Index equips organizations with forward looking insights to proactively fight attrition.
Investing in employee experience pays
Organizations that view their employees as a set of customers—and invest accordingly in their experience—yield tangible results.
4x more profitable
Companies that invest in employee experience are 4x more profitable than those that do not.
Source: The Employee Experience Advantage, Jacob Morgan (Wiley, 2017)
2x greater customer satisfaction
Organizations that invest most heavily in EX are twice as often in the American Customer Satisfaction Index.
Source: The Employee Experience Advantage, Jacob Morgan (Wiley, 2017)
28% higher employee productivity
Workers who score high on the Employee Experience Index have 28% higher productivity than their peers.
Source: Better Up
Employee experience insights
Keep your finger on the pulse of employee experience and organizational culture trends impacting your industry with actionable insights based on our proprietary research.
Article
Four steps to adopt technology in the workplace
Adopting technology in the workplace requires a human-centered approach to maximize ROI and increase adoption. Learn how to get the most out of your technology investment with these four steps.
Blog
AI, everywhere, all at once: Leading with empathy through AI automation
By Joseph Macaluso
Implementing AI with empathy means prioritizing employees, offering training, and taking a gradual, thoughtful approach to avoid negative impacts like layoffs while achieving sustainable, ethical results.
Infographic
Employees weigh in on workplace flexibility
Eagle Hill Consulting surveyed the U.S. workforce on the topic of workplace flexibility to provide insights as organizations shape their workplace strategies and remote work policies. See what we found.
Infographic
Government employees share benefits and burdens of returning to office
Eagle Hill surveyed government employees to learn how workplace flexibility impacts productivity and retention. Our research reveals key insights for agency leaders to consider as they update their work environment plans per OPM telework mandates.
Article
Toxic work environments: How to stop your toxic culture problems at their source(s)
We share recommendations to fix a toxic work environment and create a thriving workplace where employee morale and productivity flourish.
Blog
Striking the right balance: Flexible work arrangements in government
By Lindsay Henson
It's clear government workers value both in-person and remote work. Learn how agency leaders can leverage flexible work arrangements to retain top talent and improve performance.
Employee experience case studies
Here are a few examples of how we’ve helped organizations improve productivity, efficiency and customer satisfaction by prioritizing the employee experience.
Federal government
Culture change unifies a federal agency
We helped map and implement a federal agency's culture change to a value-driven culture led by fairness, accountability, integrity, and respect.
Federal government
Improving the employee lifecycle and transitioning to the future of work
A large federal health agency called on Eagle Hill to improve their employee lifecycle process and increase employee engagement throughout. See how our team helped them battle today’s hiring challenges while planning for the future of work.
Financial services
Maximizing ROI with agile transformation
We employed agile transformational change at scale to help an affordable housing sector company realize a better return on investment with technology and deliver value to its customers more rapidly.
